Dissatisfaction With Fiber Company

 Dear XXXX (Diplomatically Excluded),


I am writing to express my extreme dissatisfaction with the service I have received from your company regarding the installation and ongoing issues with my fiber internet connection.

Since your first subcontractor installed the line, the experience has been nothing short of a disaster. The installation was poorly executed, with no consideration for proper protection of the cable, as it was carelessly run through the garden. So when my land lord sends his gardeners to fig up the garden there is a chance of the cable getting severed, This lack of professionalism is unacceptable.

Furthermore, after only one visit from your technicians, I still find myself battling connectivity issues. The last visit, where your team claimed to have resolved the problems at the main box, was a complete waste of time. Just as they were leaving, the connection dropped again. Fortunately, they were still in the area, and after a quick adjustment, the signal returned. However, this fix was temporary at best.

For nearly a month now, I have been plagued by frequent disconnections and the frustrating prompts indicating that my internet connection is unstable. I have reached out to your customer service, but I have yet to receive a response. This lack of communication is simply unacceptable.

I demand immediate action to rectify this ongoing situation. I expect a thorough investigation into the issues with my service and a prompt resolution. If I do not hear back from you within the next 7 days, I will have no choice but to escalate this matter further.

I hope you understand the severity of my frustration and take this letter seriously.

Sincerely,

Otto Brinkmeier

Closing off Tickets  Without Notification nor Resolving Issues

Overcharging for services - No response  to Queries



Comments

  1. Othello Cody Verrocchio (Otto Brinkmeier)3 November 2024 at 23:16

    I have not gotten to the point of naming or shaming, but if you are interested which fiber company this is contact me I might let you know who they are, if they dont resolve this matter soon....

    ReplyDelete
  2. Othello Cody Verrocchio (Otto Brinkmeier)4 November 2024 at 04:51

    I have recieve the following reponse: "We sincerely apologize for the service you have received thus far. We have escalated your ticket to our technical team, who will be assisting and liaising with you."

    ReplyDelete

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